Return and Exchange Policy
We strive to ensure that you’re happy with your purchase. However, if you wish to return or exchange an item, please follow the guidelines below:
Eligibility for Return or Exchange:
- Items must be returned within 14 days of receiving the order.
- Products must be in original, unused condition with tags attached and no signs of wear, washing, or damage.
- Sale items are final and cannot be returned or exchanged unless defective.
How to Return or Exchange:
- Contact Us: Email ferozabrandio@gmail.com with your order number and reason for the return/exchange.
- Prepare Your Item: Pack the item securely in the original packaging (or similar) to prevent damage in transit.
- Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
- Inspection: Once we receive your return, our team will inspect the product to ensure it meets the return criteria.
- Refund/Exchange Processing: If eligible, we will process the refund to your original payment method within 7-10 business days. For exchanges, we will dispatch the new item within the same time frame, subject to availability.
Defective or Incorrect Items:
If you received a damaged or incorrect item, contact us immediately at ferozabrandio@gmail.com for assistance. We will cover the return shipping and ensure a replacement or full refund.
Non-Returnable Items:
- Customized or personalized products.
- Items marked as “Final Sale.”
Refund Timeline:
Refunds may take 7-10 business days to appear on your statement, depending on your payment provider.
For any questions, feel free to reach out at ferozabrandio@gmail.com.